Shipping policy
Processing Time
All orders are hand‑crafted and carefully packaged. Orders typically ship within 2–4 business days. During high‑volume periods (holidays, promotions, special events), processing times may be slightly longer. We always work to get your order shipped as quickly as possible.
Shipping Methods & Rates
We offer standard shipping through trusted carriers such as USPS, UPS, and FedEx.
Shipping costs are automatically calculated at checkout based on:
- Order weight
- Shipping destination
- Selected shipping method
Estimated Delivery Time
Once shipped, most U.S. orders arrive within:
- 5–8 business days (standard shipping)
Delivery times may vary due to carrier delays, weather, or seasonal demand—factors outside of our control.
You will receive a tracking number by email as soon as your order has shipped.
Local Pickup
Local customers may choose local pickup at checkout.
Once your order is ready, you'll receive an email with:
- Pickup confirmation
- Pickup instructions
- Exact pickup location
Please wait for this email before arriving.
Incorrect Shipping Information
Please verify your shipping address at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at windsorsoapco@gmail.com.
We may be able to update your address before your order ships.
Lost, Missing, or Delayed Packages
Once your package is handed off to the shipping carrier, it becomes the carrier’s responsibility.
For packages that are:
- Delayed
- Marked “delivered” but not received
- Missing or lost
Please contact the carrier directly using your tracking number.
If you need additional assistance, feel free to reach out to us at windsorsoapco@gmail.com and we’ll do our best to help.
Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
Include photos of:
- The packaging
- The damaged items
Email us at windsorsoapco@gmail.com, and we’ll work with you to make it right.